Booking/
Cancellation Policy
Scheduled tour bookings are not confirmed until payment is received.
In any event, Yaxche Adventure Tours strongly advises you to take out travel insurance… its well worth the peace of mind. In addition, we always suggest a call, email or text the day prior to your tour to ensure all your details are as they should be. It is not obligatory, but it helps.
If confirmed standard departure tour bookings are cancelled the following fees apply:
- More than 7 days in advance – 10% of original fee
- 3-7 days in advance – 50% of tour cost
- within 72 hours of commencement – refunds will not be available
- If changes are made more than 6 days prior to original booking there is no charge – the rebooked date must be within 2 months.
- If last minute (less than 24hours) cancellation are made a 40% fee will be charged ( excluding credit card fees)
- If Yaxche Adventure Tours is forced to cancel a booked tour, any prior tour payments will be fully refunded Yaxche Adventure Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require. Private, corporate and group bookings have special cancellation policies to ensure your exclusive experience – see below.
- A deposit of 50% of the quoted tour minimum is requested to hold tour date.
- Full payment is required 7 days prior to tour departure.
- Group, corporate and private tours are bookings that vary in any form from our standard tours.
The following fees will be invoiced if agreed group bookings are cancelled:
- More than a month in advance – 5% service fee
- Group bookings cancelled more than 14 days prior to departure are charged a 10% booking fee of paid monies
- Group Bookings cancelled or numbers reduced 7- 14 days prior to departure a 50% charge will be applied
- Additional numbers will be accommodated subject to availability.
- Group bookings cancelled within 7 days of commencement – refunds will not be available
- All changes must be received in writing.
Bookings are not confirmed until a booking confirmation number is received// or invoice is written and sent// or payment is received by Yaxche Adventure Tours. If Yaxche Adventure Tours is forced to cancel a booked tour, any prior payments will be fully refunded. Please call 1-888-398-1914 if you have any questions. Yaxche Adventure Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.
Things to note when booking tours.
- Credit card payments incur a non-refundable 3% surcharge.
- Private group bookings. If you have a small group, we can timetable a Lanes and Arcades tour for you outside of our Tuesday to Saturday listings, or even start the tour with lunch, to fit with your timetable.
- Tours can be adapted to between 2 and 4 hours.
- Personalized itineraries
- If you would like a personalized tour, please contact us with specific requests, we are certain to be able to create an itinerary to suit – within Belize
- If you are unable to participate in a tour, we will meet with you and personalize your options over coffee.
